Protected Content
Bezeq customer service 3.0
Redefining customer service in Israeli telecom
What a single Wonderful agent did in 5 weeks only
6,500
interactions
in 5 weeks
0
seconds
waiting time
2X
faster
call time
Wonderful on every metric
The rest of Bezeq is calling
Internet
900K customers
Diagnoses issues
Schedules techs
Identifies upsell
24/7
Hebrew
100% logged
Mobile
2.2M customers
IPTV
500K customers
Telephony
2M customers
What 3.0 looks like
70%
Cost Saving
20%
Better CSAT
50%
Shorter Calls
What 3.0 looks like
From pilot to a new era
of customer service
Which service
is next?
Mobile
IPTV
Telephony
Diagnoses issuesSchedules techsIdentifies upsell
